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Crisis & Urgent Care
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Free
Virtual
988: Suicide Crisis Helpline
National 24/7 call and text support for people experiencing suicidal thoughts or worried about someone else.
Hours
24/7
Phone
988 (Call or text)
Cost Detail
Free
Visit website
Free
Virtual
Assaulted Women's Helpline
Crisis support, safety planning, and referrals for women experiencing abuse or violence.
Hours
24/7
Phone
1-866-863-0511
Cost Detail
Free
Visit website
Free
In-person
Atlohsa Family Healing Services (Indigenous)
Provides Indigenous-led crisis support, family healing programs, shelter services, and culturally grounded interventions for individuals and families experiencing violence, homelessness, or systemic hardship.
Hours
Monday -Friday, 9:00am -5:00pm
Phone
1-800-605-7477 (Crisis Line) / 519-438-0068
Cost Detail
Free
Visit website
Email
Free
Virtual
Black Youth Helpline
Provides 24/7 confidential crisis support, safety planning, and referrals for women experiencing abuse or violence, available by phone and online chat across Ontario.
Hours
9am-10pm
Phone
1-855-554-HEAL (4325) | 24-Hour Crisis Line: 1-800-605-7477 | Helpline: 1-833-294-8650
Cost Detail
Free
Visit website
Email
Free
In-person
CMHA TVAMHS' Crisis Walk-In
In-person crisis assessment and short-term support through CMHA Thames Valley in St. Thomas.
Location
10 Mondamin Street, St. Thomas
Hours
Monday -Friday, 9:00am -4:00pm
Cost Detail
Free
Visit website
Free
In-person
CMHA TVAMHS' Hospital Walk-In Crisis Support
Hospital-based walk-in crisis support at STEGH for people who need urgent mental health or addiction assistance.
Location
189 Elm Street, St. Thomas
Hours
7 days a week, 9:00am -11:00pm
Phone
519-631-2030
Cost Detail
Free
Visit website
Free
In-person
CMHA TVAMHS' Mobile Crisis Response Team (MCRT)
Elgin County OPP and Aylmer Police Services partnership with CMHA: Mobile response to individuals experiencing a mental health or addiction crisis.
Phone
911 or call to police
Cost Detail
Free
Free
In-person
CMHA TVAMHS' Mobile Outreach Service Team (MOST)
St. Thomas Police Services and CMHA partnership: Mobile response to individuals experiencing a mental health or substance-use related crisis.
Phone
911 or call to police
Cost Detail
Free
Columbia Suicide Severity Rating Scale (C-SSRS)
Structured, freely available questions and decision supports for identifying suicide risk and informing next steps.
Use with organizational policy, clinical assessment and an immediate safety response when risk is identified.
Visit website
Free
Virtual
Hope for Wellness Helpline (Indigenous)
Offers 24/7 immediate mental health and crisis support for Indigenous peoples across Canada by phone or chat, with services available in English, French, and Indigenous languages upon request.
Hours
24/7
Phone
1-855-242-3310, or chat online
Cost Detail
Free
Visit website
Free
Virtual
Kids Help Phone
Support offered by a trained volunteer crisis responder. 24/7 crisis line support.
Hours
24/7
Phone
1-800-668-6868; Text CONNECT to 686868
Cost Detail
Free
Visit website
Free
Virtual
Reach Out 24/7
Confidential 24/7 crisis, information, support and system navigation for mental health, substance use and behavioural addictions across Elgin and Thames Valley.
Hours
24/7
Phone
1-866-933-2023
Cost Detail
Free
Visit website
Free
In-person
STEGH's Inpatient Program
Provides 24/7 care for individuals requiring acute psychiatric support, including stabilization, crisis intervention, medication management, and therapeutic programming within a secure hospital setting.
Access is through emergency or hospital admission processes.
Location
189 Elm Street, St. Thomas
Phone
519-631-2030
Cost Detail
Free
Visit website
Free
Virtual
Trans Lifeline: Peer Support Operated Helpline
A volunteer-run, peer support hotline for transgender and non-binary individuals in crisis or seeking support, offering understanding, resources, and a safe space to talk.
Phone
1-877-330-6366
Cost Detail
Free
Visit website
Free
In-person
Valora Place 24hr Drop-In Counselling and Child Counselling
Free, 24/7 crisis helpline and walk-in support centre providing crisis support, safety planning and emergency shelter access for women (cis and trans) and their children experiencing violence or abuse.
Location
45 Princess Avenue, St. Thomas
Hours
24/7
Phone
519-667-6711
Cost Detail
Free
Visit website
Email
Wellkin Urgent Access Therapy
Urgent-access therapy pathway for children, youth and families in Oxford and Elgin.
Call 1-877-539-0463 for access and current referral guidance.
Visit website